Can I have allergic reactions after using your products?

Allergic reactions may occur, depending on the ingredients used in our products. This is why it is important to read the ingredients listed on the back of each of our products. We use universal nomenclature to name ingredients. Take the time to consult your doctor before use if you fear you may have an allergy to any of our ingredients.

Where can I buy your products other than online?

Our main products are available in several points of sale. However, they will not offer our full range, and our promotions offered online cannot be combined with any offer from these points of sale.

Do you offer pick up?

Unfortunately not, but we offer delivery and online purchase at several points of sale.

What is the delivery time?

The delivery time for Canada is 5 to 7 working days. For the rest of the world, the delivery time may differ from country to country.

Can your products be used by men?

Yes, because there is no difference between women's hair and men's hair!

From what age can I use your products for my children?

Our products can be used by children from birth, with the exception of KAI Growth Serum, which should not be used for children under any circumstances. However, the choice of products is important, because depending on the age of the child, some products will be too concentrated for him or her.

Knowing that your products are natural, what is the shelf life?

The shelf life varies between 6 and 24 months, depending on the product. Please see the packaging, on which the shelf life is indicated as follows: 6M, 12M, 24M, for 6 months, 12 months and 24 months respectively.

Is it normal for my product to separate?

Yes for some products such as NI, KAI or KACHI, because they are made of natural ingredients. An indication to shake the product before each use is written on the packaging.